Koob Terms & Conditions

 

Please read the following Terms and Conditions carefully before using our extensions and website (http://koob.me)

By using our Website and using our products, you agree to fully comply with and be bound by our Terms & Conditions.
The last update to our Terms of Service was posted on 15th August, 2017.

1. Privacy and confidentiality

Koob Ltd does not share data gathered through services or any other information shared by its customers.

Koob does not share data collected from one store with another. Koob only uses anonymous aggregated data to improve its core search, product recommendation, dynamic pricing and algorithms, to increase performance for all our customers.

2. Copyright

Redistribution or republication of any part of this site or its content is prohibited, without the written consent of Koob Ltd.
Koob Ltd is the copyright holder of all software sold on this site. The website may also contain our service marks or trademarks as well as those of our affiliates or other companies, in the form of words, graphics, and logos. Your use of our Website does not constitute any right or license for you to use such service marks/trademarks, without the prior written permission of the corresponding service mark/trademark owner. The copying, redistribution, use or publication by you of any portion of our Website is strictly prohibited. You are not allowed to use any part of our code in whole or part of any other software or product or website. Your use of our Website does not grant you ownership rights of any kind in our Website.

3. License

Only one copy of our extension can be used on one Magento installation solely for your own personal or business use. A separate License should be purchased for each Magento installation.

If you use Koob extension(s) on behalf of your customers, we consider that you are authorized to do so. You cannot share or sell your customers’ data and information gained through Koob services to any other third party, without your customer’s prior written consent.

4. Subscription fees

Koob extension subscription fees are listed at http://koob.me/pricing. Koob owns the right to change the subscription fees any time. You will get an advance notification and will not be charged without a formal consent. Any new changes in terms of subscription fees will be reflected on our website. (http://koob.me).

5. Refund policy

We offer a 60-day money back guarantee for all our extensions. You can get a full refund if you are not satisfied with any of our extensions within 60 days of your purchase.

To get the refund please contact us at support@koob.me. All refund requests submitted after 60 days of installation will not be accepted. Fees for installation, conflicts resolution and customization services are not refundable.

6. Support and bug fixing policy

Koob Ltd offers free email support for products purchased from us. Premium support can be purchased separately as listed on the pricing page. (http://koob.me/pricing)
Customers should report any bugs experienced while using our extensions using any of our support channels. Koob Ltd will always try to fix the bugs as quickly as possible and will keep you informed about progress.

7. Availability & Exceptions

Koob Ltd does everything in its ability and control to keep its services running at all times.
In no event, shall Koob Ltd be held liable for server downtime, any loss, or loss of data, or other commercial damage, including but not limited to special, incidental or other damages.

8. Term and termination

Either you or Koob Ltd may terminate this Agreement at any time with a written notice. Upon any termination of this Agreement, Koob Ltd will stop access to its services within 2 business days. Your access to the Koob services will stop immediately.
Koob Ltd reserves the right to investigate complaints or reported violations of our Legal Terms and to take any action we deem appropriate, including but not limited to cancelling your member account, reporting any suspected unlawful activity to law enforcement officials, regulators, or other third parties and disclosing any information necessary or appropriate to such persons or entities relating to your profile, email addresses, usage history, posted materials, IP addresses and traffic information, as allowed under our Privacy Policy.
Anyone found breaching our Terms and Conditions will no longer be eligible to any Refunds, support and bug fixing services. In the event of termination, we will no longer hold any of your data.

9. Customer references

We may at times, use your logo, company name, and reference on our website, or list of clients in our marketing materials. Referring to a customer will always be done in good spirit and only to indicate the use our services on your site.

By using our services, you agree to grant Koob the right to display your logo or company name as part of Koob’s customer list and other related marketing materials.

Koob Ltd will always contact you first to obtain written permission and testimonials before publishing short case studies on the impact of our extension on your store.

In case of any objections or questions, you should contact Koob Ltd immediately (support@koob.me).

10. Modifications to terms of service and other policies

Koob Ltd reserves the right to change these Terms and Conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms.
We will post the notice of modifications of these terms on Koob webpages and by email to all our registered customers. You may discontinue or terminate this agreement and access to our services at any time should not agree to the modified Terms and Conditions.

 

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